Shipping policy

MY17 LTD
Company registered in England and Wales, Company Number: 16946674
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

1.1 — We deliver to all addresses in Mainland Portugal for €5.20, and to the Islands (Azores and Madeira) for €7.90. For purchases of €70.00 or more, shipping is free.

1.2 — Our products are shipped by our partner suppliers/warehouses directly to your address. We work with suppliers in China.

The delivery time is 8–25 business days for Europe, Mainland Portugal and the Islands, after the order has been dispatched, in accordance with the delivery rules of the carrier used. Note: delivery days are business days.

Shipping will take place after the availability of the items and the corresponding payment have been confirmed.

Within national territory, all deliveries are made by our partner carrier. For this reason, and because we have no control over the delivery company's procedures, any delay, mistake or error on its part must be dealt with by the Customer directly with that company.

Lusitanna (MY17 LTD) accepts no liability for any delay, error or mistake on the part of the delivery company. All orders have a tracking number, which customers should use to report any problem to the carrier through the channels it provides.

1.3 — These are maximum time frames: you may receive your order sooner.

1.4 — All time frames are in business days. Saturdays, Sundays and public holidays are not counted in the delivery time.

1.5 — Your order will be dispatched as soon as payment has been confirmed and it has been processed by our logistics team. This process normally takes 4–7 business days.

1.6 — Special cases: "Secure Shipping"

[PRODUCT NAME — to be completed]

As this product is subject to logistical restrictions, this item is shipped directly from our international warehouse (China).

The delivery time for this option ("Secure Shipping") is 15–35 business days for Europe and the United Kingdom.

Important note: the buyer (recipient) is solely responsible for entering the shipping details. We do not verify their accuracy; if the order is returned due to an incorrect address, the refund will only be made once the item has been received back at origin.

Last updated: July 2026.