Terms of service

Welcome to the lusitanna.com website, operated by MY17 LTD, a company registered in England and Wales, Company Number 16946674, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, hereinafter referred to as "Lusitanna". The website was created to inform the general public about the company and its services. As a visitor to our website, please consider all the terms listed below. By reviewing or using this website, you confirm that you have read these terms, understood them, agreed to them and accepted them in full.

The website owner will endeavour, with due diligence, to ensure that the data presented on it is accurate and up to date. At the same time, the owner reserves the right to change the content of the website, or to suspend its updating, at any time and without prior notice, and accepts no liability for such changes. In addition, the website owner may change the services, products, prices or programmes described on the website at any time and without prior notice. Before using the data on the website, please check the accuracy of the information directly with us. Use of the registered trade mark is permitted only with the prior permission of MY17 LTD. All texts, images and other content displayed on the website are selected and edited by the website owner and are intended solely to present Lusitanna's services.

Accessibility of information

Lusitanna undertakes always to provide the buyer with the following information: the identity of the company (name and registered office, registration number); contact details enabling quick and effective communication; the essential characteristics of the products, including after-sales services and guarantees; the final price of the products, including taxes, or the method of calculating the price where it cannot be determined in advance; the availability of the products; the payment and delivery terms; information on any additional transport, delivery or shipping costs; the period of validity of the offer; the conditions, time limits and procedures for cancelling the contract, including any return costs; an explanation of the complaints procedure, with the contact details of the customer service team; and the terms of after-sales services and guarantees, where applicable.

Errors beyond our control may occur in the preparation of the website, for which we accept no liability. In the event of a significant discrepancy in price or technical data relating to your order, you will be notified before any processing takes place.

Out-of-court dispute resolution and other legal remedies

Lusitanna endeavours to resolve any disputes by mutual agreement. Where this is not possible, and without prejudice to the mandatory consumer protection rights of Customers resident in the European Union, the courts of England and Wales shall have jurisdiction.

Customers resident in the European Union may consult the list of alternative consumer dispute resolution bodies at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en, or the list of bodies available under Law no. 144/2015 of 8 September on the Consumer Portal, at www.consumidor.pt.

Customers resident in the United Kingdom may use an alternative dispute resolution (ADR) body approved by the Chartered Trading Standards Institute: https://www.tradingstandards.uk/consumers/support-advice

MY17 LTD is not bound, by membership or by legal obligation, to any alternative consumer dispute resolution body.

Company details

Company name: MY17 LTD
Company registered in England and Wales
Company Number: 16946674
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@lusitanna.com

Communication

Lusitanna will contact the User by means of distance communication only if the User has not expressly objected. Advertising emails and/or SMS messages will always contain the following elements: clear and unambiguous identification as an advertising message; a clearly identified sender; and clear labelling of promotional campaigns and other marketing techniques.

The conditions for taking part in these communications always include the option to unsubscribe from them at any time. The User's wish not to receive advertising messages will always be respected by Lusitanna.

Legal notice

These general terms are drawn up in accordance with consumer protection legislation, personal data protection legislation, the General Data Protection Regulation, the UK GDPR and the Data Protection Act 2018, and applicable electronic communications legislation, and also take into account international codes for e-commerce.

These general terms govern the operation of the online shop and the rights and obligations of the User and of Lusitanna, and regulate the commercial relationship between the online shop and the buyer. The buyer is bound by the general terms and conditions in force at the time of purchase. The User is informed of these general terms at the time of purchase and, by confirming the order, declares that they have read the terms.

Safety notices for the use of products

Before using each product, you should read its instructions for use. All products should be tested safely before use. If you are unsure how to test the product, or unsure whether it is safe or could cause damage to property or health, do not use it — let us know and return the product. All products are used at your own discretion and at your own risk.

We strive to provide the most detailed and accurate description possible of our products and their images. We cannot, however, guarantee that all data and images are completely accurate. If in doubt, please check the accuracy of the information directly with us.

Last updated: July 2026.