Privacy policy
Declaration on personal data protection
The company Calçado Lusitanna. respects and protects your privacy. Read more to learn how we handle your personal information.
This declaration on personal data protection describes the processing of data provided or collected by our digital platforms, which allow visitors access to our website and the use of our services. These privacy principles comply with the EU General Data Protection Regulation, as well as the legislation of the Portuguese Republic.
Legal basis for data processing
The legal basis for the use of personal data in the process of concluding a contract or a potential contract with you is that personal data is necessary for the execution of a commercial contract with you or prior to the conclusion of a contract. If the legal basis for data processing is your consent, you have the right to withdraw your consent at any time, but this does not affect the legality of data processing by Abraçamos o seu Lar in the period before you withdraw your consent. In the event of providing your personal information to law enforcement agencies or other governmental entities, we will share your personal information because we have a legal obligation to do so.
Reason and purpose of personal data collection by Abraçamos o seu Lar.
The main categories of data collected by Calçado Lusitanna. and the main purposes of data collection are described here:
As part of Calçado Lusitanna's general business processes.
We collect personal information about website visitors, buyers, suppliers (including third parties such as service providers). The information may include the individual's name, contact information, and other information necessary to do business with you or your organization.
To assist with your research
By contacting us by phone, email or mail, using our digital platforms or other communication channels, you can choose to consent to the transmission of personal information, including your name, email address or other contact information. This personal information allows us to respond to your information requirements, in order to prepare appropriate steps and product purchase offers, so that we can respond according to warranty or other requirements.
Buyers and potential buyersWe collect personal data from customers and potential customers, including names, contact information, payment habits, debit or credit card information and other information, because we need it to do business with individuals or organizations. The data may be provided to logistics partners so that they can process the order, including product delivery. The automatic collection of data in digital tools allows us to ensure the security of our users.
Business development
The personal information that you choose to entrust to us or that is automatically collected by our digital tools will be used to improve our knowledge of the users of our products and solutions and will be the basis for relevant messages and offers on occasions of contact with us. Personal data will be used to improve products, processes and websites.
Commercial communications
With your permission, if necessary, we may use your personal information to inform you about the business, products and services of the company Só lá em Casa. If you do not want the company Abraçamos o seu Lar. to use your personal information in this way or, if you no longer wish to receive newsletters, you can unsubscribe at any time. At the bottom of various communication channels, you can find an unsubscribe link or you can also contact us by email or mail. We will delete your information from our systems within two months from the receipt of the cancellation, unless we store and process your information on a legal basis other than your permission.
Surveys for visitors and buyers
Personal information of visitors to our website may be collected as part of surveys on Calçado Lusitanna's services and products.
Consideration of visitors' and customers' preferences
Personal data of visitors to our website or customers may be collected for the provision of specific products and consideration of customer interests.
Compliance with legislation
We may collect personal information as required or permitted by law. The personal and non-personal information we collect is treated as confidential and will not be sold or dispatched to third parties, except for the exceptions mentioned in this statement and certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide about purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be used by these providers.
Specifically, please remember that certain providers may be located in or have facilities that are in jurisdictions different from yours or ours. Therefore, if you wish to proceed with a transaction involving a third-party service provider such as Paypal, for example, your information may be subject to the legislation of the jurisdiction(s) where the service provider or its facilities are located.
For example, if you are in Portugal and your transaction is processed by a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act. Whenever you leave our store's website or are redirected to a third-party website, you will be governed by that website's Privacy Policy or Terms of Service.
How we collect your data
We collect the information you provide to us when you contact us about products, services or information, subscribe to our web pages, participate in public forums or other activities on our digital tools, respond to customer surveys or communicate with us in any other way. Data is collected through various technologies, such as cookies, link to the cookie policy.
We will not transfer your personal information to others, except in exceptional circumstances, in the following cases:
When affiliated companies or third parties provide services on our behalf, for example, they respond to your requests or deliver packages, provide customer services and the like. These companies are prohibited from using your personal information for purposes other than those required by our company or required by law.
When we share personal information within our company or with third parties, we do so to ensure the safety and security of our customers, protect our rights and property in accordance with legal procedures or in other cases, if we believe in good faith that disclosure is required by law.
Your control and your decisions
We give you certain control and decisions over our collection, use and sharing of your data. In accordance with local legislation, your control and decision-making may include the following points:
You can change your decision to subscribe and receive news and notifications.
You can decide whether you want to receive marketing messages about products and services that we believe may be of interest to you.
You can choose whether you want to receive information resulting from targeted marketing from marketing networks, data exchange and market analysis providers and other services.
You can request access to your personal data that we hold, to correct inaccurate or incomplete information, and in certain circumstances, you can request that the information we hold about you be deleted from our records (rights of individuals).
You can exercise or control your control and your decisions or request access to your personal information by contacting us by phone or by contacting us in writing and following the instructions given. Please note that we may not be able to provide certain products and services if you do not allow us to collect your personal data. In addition, some of our services may not be able to take into account your interests and preferences. If you have any questions about specific personal information that we process or store, please contact us in writing at Só lá em Casa. We will respond to your request within one month with the option to extend the deadline by another month. In the event of an extension, we will notify you of the matter within one month of receiving your request.
Data security, integrity and storage
The security, integrity and confidentiality of your data are extremely important to us. In order to protect data against unauthorized access, disclosure, use and modification, our group implements technical, administrative and physical security measures. Occasionally, we review our security procedures to consider the latest technologies and methods. Please note that, despite our best efforts, no precautionary measure is complete or such that it would be impossible to circumvent it. We will retain your personal information for as long as necessary for the purposes stated in this privacy statement, unless a longer retention period is required or permitted by law. We will update the information regularly to keep it current.
Changes to this privacy statement
Occasionally, we may change this statement, adapting it to the latest technologies, industry practices, regulatory requirements or for other purposes. A valid version of the privacy statement will be published on our digital platforms. We advise you to regularly monitor the Privacy Statement. If required by applicable law, we will obtain your consent before changing it.
Comments and questions
If you have a comment or question about this Privacy Policy, please contact Calçado Lusitanna in writing. If you are not satisfied with the way we handle your personal information, you can file a complaint. Use the contact information listed at the end of this statement. In the event of a complaint, you must provide your contact information to Calçado Lusitanna. We will consider your complaint and respond within 30 days. If you believe that Calçado Lusitanna has not resolved your complaint properly, you can appeal to the Commissioner for data protection and information.
Privacy and cookies
The personal data of our users is one of the areas where we pay close attention. We ensure that all requirements are not only met, but, if possible, even exceeded, as we are aware of the sensitive nature of this area.
In accordance with the Personal Data Protection Act, the manager of the abraçamososeular.com online store, the company Calçado Lusitanna, is obliged to protect the personal data of its users.
For business needs, abraçamososeular.com collects the following user data:
first and last name;
delivery addresses;
company name or legal entity (if the user is a legal entity);
tax identification number of the legal entity (if the user is a legal entity);
email address (username);
encrypted password;
contact phone number;
country of residence;
other data that the user voluntarily shares in the online store forms;
other information that the user later adds to their profile.
The merchant is not responsible for the veracity, completeness and timeliness of the data entered by users. For security reasons, users' IP addresses are collected when they access the website. At the beginning of the visit, each user receives a session cookie to identify and monitor the shopping cart. On your computer, abraçamososeular.com may also store other cookies, such as: the user ID in encrypted form (to identify the user on the next visit), product analytics (to know which items you have already rated) and Google Analytics cookies (analysis of website visits).
All the above data, except cookies, are permanently stored on the abraçamososeular.com server. Session cookies are stored in the server's memory during the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor's computer.
Implementation of the privacy policy
Só lá em Casa has adopted the Personal Data Protection Rules. All company employees or other people who in any way come into contact with users' personal data are familiar with the provisions of the Personal Data Protection Rules.
Right to be informed
You have the right to receive information about your personal data in our possession, as well as the right to delete such data. If you have questions about the deletion or use of your information, please contact: abraçamososeular.com or send us a request by mail to the address of Calçado Lusitanna.
Order status notifications: We reserve the right to notify you of your order status by your phone number or email address. If the products have not been collected for more than 5 days, we reserve the right to call and notify you as a reminder to collect the products.
Notifications after order received: your user experience is important to us, and therefore, after receiving the order, our employee will contact you to verify if you were satisfied with the purchase and the product. If you wish, you will also be notified by our employee about other benefits that you can obtain or use when buying online again. In this case, you will receive notifications about company promotions by email or SMS. You can cancel your consent at any time by sending an email to Support or by clicking on the "unsubscribe" link. Within our activities, we reserve the right to ask you about the frequency of visits to our website. We will use your comments to improve the website and user experience. In the case of filling in promotional forms (discount coupons) on social networks, you will receive notifications to your email address, in which we will regularly inform you about the possibilities of using promotional coupons. You can also unsubscribe from these notifications in the same way as described above.
The user's right to request from the company Calçado Lusitanna, which is the data controller, at any time access to personal data and the following information:
purposes of data processing,
types of personal data, users or categories of users to whom the personal data have been or will be disclosed, in particular users from third countries or international organizations,
the envisaged period of retention of personal data or, if that is not possible, the criteria used to determine that period,
the existence of automated decision-making, including profiling, including the reasons for this, as well as the significance and envisaged consequences of such data for an individual,
a (free) copy of personal data in a format specified by the user (if the request is provided by electronic means of communication and does not otherwise require it, the copy must be provided in electronic format). For additional copies requested by the user, the operator may charge a reasonable fee, taking into account the costs,
the request for rectification of inaccurate personal data.
The user's right to request from the company Calçado Lusitanna, which is the data controller, at any time a restriction on the processing of personal data when:
there is disagreement as to the accuracy of the personal data, for a period allowing the controller to verify the authenticity of the personal data,
data processing is illegal and the user does not agree to the erasure of personal data, demanding instead the limitation of the use of personal data,
the data controller no longer needs them for processing purposes, but the user needs them to invoke, apply or defend legal actions,
erasure of all personal data (right to be forgotten), if the conditions set out in Article 17 of the General Data Protection Regulation are met and, in particular, when this consent for the processing of personal data is revoked,
erasure of personal data in a structured, commonly used and machine-readable format, with the right to transfer such data to another controller, without the original administrator hindering the user from doing so,
termination of the use of personal data for direct marketing purposes, including profiling,
the user being the object of a decision based solely on automated processing, including profiling with legal effects in relation to him or similarly, with a significant effect on the user, if the assumptions referred to in Article 22 of the General Data Protection Regulation are met.
the right to lodge a complaint against the website controller for processing to the Commissioner for data protection and information if the user believes that the processing of their personal data violates the General Data Protection Regulation.
Procedure for exercising rights
I am aware that all the above requirements related to the exercise of rights in relation to personal data can be addressed in writing to the controller, to the email address info@lusitanna.com
I am aware that, for reliable identification purposes in the case of exercising personal data rights, the operator may request additional information and can only refuse to act if it proves that it cannot identify me with certainty.
About cookies
What are cookies and why are they necessary?
A cookie is a short text that the website sends to your browser when you visit it. In this way, you are recognized by the website, it remembers information about your visit and provides a simpler and more user-friendly web service. By using cookies, we customize the content on our website, remember your preferences and record the visit to our online store. Browsing our online store with cookies is more comfortable, faster and more effective.
Disable cookies
It is up to you to allow cookies to be stored on your device. You can control and modify cookie settings in your web browser.
For information on cookie settings, select the web browser you are using.
Chrome
Firefox
Opera
Internet Explorer 9
Internet Explorer 7 and 8
Safari
If you change or delete your browser's cookie file, change or update your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help, you can consult your browser's user help. You can also disable Google Analytics tracking at the following link https://marketingplatform.google.com/about/.
The company Calçado Lusitanna. respects and protects your privacy. Read more to learn how we handle your personal information.
This declaration on personal data protection describes the processing of data provided or collected by our digital platforms, which allow visitors access to our website and the use of our services. These privacy principles comply with the EU General Data Protection Regulation, as well as the legislation of the Portuguese Republic.
Legal basis for data processing
The legal basis for the use of personal data in the process of concluding a contract or a potential contract with you is that personal data is necessary for the execution of a commercial contract with you or prior to the conclusion of a contract. If the legal basis for data processing is your consent, you have the right to withdraw your consent at any time, but this does not affect the legality of data processing by Abraçamos o seu Lar in the period before you withdraw your consent. In the event of providing your personal information to law enforcement agencies or other governmental entities, we will share your personal information because we have a legal obligation to do so.
Reason and purpose of personal data collection by Abraçamos o seu Lar.
The main categories of data collected by Calçado Lusitanna. and the main purposes of data collection are described here:
As part of Calçado Lusitanna's general business processes.
We collect personal information about website visitors, buyers, suppliers (including third parties such as service providers). The information may include the individual's name, contact information, and other information necessary to do business with you or your organization.
To assist with your research
By contacting us by phone, email or mail, using our digital platforms or other communication channels, you can choose to consent to the transmission of personal information, including your name, email address or other contact information. This personal information allows us to respond to your information requirements, in order to prepare appropriate steps and product purchase offers, so that we can respond according to warranty or other requirements.
Buyers and potential buyers
Business development
The personal information that you choose to entrust to us or that is automatically collected by our digital tools will be used to improve our knowledge of the users of our products and solutions and will be the basis for relevant messages and offers on occasions of contact with us. Personal data will be used to improve products, processes and websites.
Commercial communications
With your permission, if necessary, we may use your personal information to inform you about the business, products and services of the company Só lá em Casa. If you do not want the company Abraçamos o seu Lar. to use your personal information in this way or, if you no longer wish to receive newsletters, you can unsubscribe at any time. At the bottom of various communication channels, you can find an unsubscribe link or you can also contact us by email or mail. We will delete your information from our systems within two months from the receipt of the cancellation, unless we store and process your information on a legal basis other than your permission.
Surveys for visitors and buyers
Personal information of visitors to our website may be collected as part of surveys on Calçado Lusitanna's services and products.
Consideration of visitors' and customers' preferences
Personal data of visitors to our website or customers may be collected for the provision of specific products and consideration of customer interests.
Compliance with legislation
We may collect personal information as required or permitted by law. The personal and non-personal information we collect is treated as confidential and will not be sold or dispatched to third parties, except for the exceptions mentioned in this statement and certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide about purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be used by these providers.
Specifically, please remember that certain providers may be located in or have facilities that are in jurisdictions different from yours or ours. Therefore, if you wish to proceed with a transaction involving a third-party service provider such as Paypal, for example, your information may be subject to the legislation of the jurisdiction(s) where the service provider or its facilities are located.
For example, if you are in Portugal and your transaction is processed by a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act. Whenever you leave our store's website or are redirected to a third-party website, you will be governed by that website's Privacy Policy or Terms of Service.
How we collect your data
We collect the information you provide to us when you contact us about products, services or information, subscribe to our web pages, participate in public forums or other activities on our digital tools, respond to customer surveys or communicate with us in any other way. Data is collected through various technologies, such as cookies, link to the cookie policy.
We will not transfer your personal information to others, except in exceptional circumstances, in the following cases:
When affiliated companies or third parties provide services on our behalf, for example, they respond to your requests or deliver packages, provide customer services and the like. These companies are prohibited from using your personal information for purposes other than those required by our company or required by law.
When we share personal information within our company or with third parties, we do so to ensure the safety and security of our customers, protect our rights and property in accordance with legal procedures or in other cases, if we believe in good faith that disclosure is required by law.
Your control and your decisions
We give you certain control and decisions over our collection, use and sharing of your data. In accordance with local legislation, your control and decision-making may include the following points:
You can change your decision to subscribe and receive news and notifications.
You can decide whether you want to receive marketing messages about products and services that we believe may be of interest to you.
You can choose whether you want to receive information resulting from targeted marketing from marketing networks, data exchange and market analysis providers and other services.
You can request access to your personal data that we hold, to correct inaccurate or incomplete information, and in certain circumstances, you can request that the information we hold about you be deleted from our records (rights of individuals).
You can exercise or control your control and your decisions or request access to your personal information by contacting us by phone or by contacting us in writing and following the instructions given. Please note that we may not be able to provide certain products and services if you do not allow us to collect your personal data. In addition, some of our services may not be able to take into account your interests and preferences. If you have any questions about specific personal information that we process or store, please contact us in writing at Só lá em Casa. We will respond to your request within one month with the option to extend the deadline by another month. In the event of an extension, we will notify you of the matter within one month of receiving your request.
Data security, integrity and storage
The security, integrity and confidentiality of your data are extremely important to us. In order to protect data against unauthorized access, disclosure, use and modification, our group implements technical, administrative and physical security measures. Occasionally, we review our security procedures to consider the latest technologies and methods. Please note that, despite our best efforts, no precautionary measure is complete or such that it would be impossible to circumvent it. We will retain your personal information for as long as necessary for the purposes stated in this privacy statement, unless a longer retention period is required or permitted by law. We will update the information regularly to keep it current.
Changes to this privacy statement
Occasionally, we may change this statement, adapting it to the latest technologies, industry practices, regulatory requirements or for other purposes. A valid version of the privacy statement will be published on our digital platforms. We advise you to regularly monitor the Privacy Statement. If required by applicable law, we will obtain your consent before changing it.
Comments and questions
If you have a comment or question about this Privacy Policy, please contact Calçado Lusitanna in writing. If you are not satisfied with the way we handle your personal information, you can file a complaint. Use the contact information listed at the end of this statement. In the event of a complaint, you must provide your contact information to Calçado Lusitanna. We will consider your complaint and respond within 30 days. If you believe that Calçado Lusitanna has not resolved your complaint properly, you can appeal to the Commissioner for data protection and information.
Privacy and cookies
The personal data of our users is one of the areas where we pay close attention. We ensure that all requirements are not only met, but, if possible, even exceeded, as we are aware of the sensitive nature of this area.
In accordance with the Personal Data Protection Act, the manager of the abraçamososeular.com online store, the company Calçado Lusitanna, is obliged to protect the personal data of its users.
For business needs, abraçamososeular.com collects the following user data:
first and last name;
delivery addresses;
company name or legal entity (if the user is a legal entity);
tax identification number of the legal entity (if the user is a legal entity);
email address (username);
encrypted password;
contact phone number;
country of residence;
other data that the user voluntarily shares in the online store forms;
other information that the user later adds to their profile.
The merchant is not responsible for the veracity, completeness and timeliness of the data entered by users. For security reasons, users' IP addresses are collected when they access the website. At the beginning of the visit, each user receives a session cookie to identify and monitor the shopping cart. On your computer, abraçamososeular.com may also store other cookies, such as: the user ID in encrypted form (to identify the user on the next visit), product analytics (to know which items you have already rated) and Google Analytics cookies (analysis of website visits).
All the above data, except cookies, are permanently stored on the abraçamososeular.com server. Session cookies are stored in the server's memory during the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor's computer.
Implementation of the privacy policy
Só lá em Casa has adopted the Personal Data Protection Rules. All company employees or other people who in any way come into contact with users' personal data are familiar with the provisions of the Personal Data Protection Rules.
Right to be informed
You have the right to receive information about your personal data in our possession, as well as the right to delete such data. If you have questions about the deletion or use of your information, please contact: abraçamososeular.com or send us a request by mail to the address of Calçado Lusitanna.
Order status notifications: We reserve the right to notify you of your order status by your phone number or email address. If the products have not been collected for more than 5 days, we reserve the right to call and notify you as a reminder to collect the products.
Notifications after order received: your user experience is important to us, and therefore, after receiving the order, our employee will contact you to verify if you were satisfied with the purchase and the product. If you wish, you will also be notified by our employee about other benefits that you can obtain or use when buying online again. In this case, you will receive notifications about company promotions by email or SMS. You can cancel your consent at any time by sending an email to Support or by clicking on the "unsubscribe" link. Within our activities, we reserve the right to ask you about the frequency of visits to our website. We will use your comments to improve the website and user experience. In the case of filling in promotional forms (discount coupons) on social networks, you will receive notifications to your email address, in which we will regularly inform you about the possibilities of using promotional coupons. You can also unsubscribe from these notifications in the same way as described above.
The user's right to request from the company Calçado Lusitanna, which is the data controller, at any time access to personal data and the following information:
purposes of data processing,
types of personal data, users or categories of users to whom the personal data have been or will be disclosed, in particular users from third countries or international organizations,
the envisaged period of retention of personal data or, if that is not possible, the criteria used to determine that period,
the existence of automated decision-making, including profiling, including the reasons for this, as well as the significance and envisaged consequences of such data for an individual,
a (free) copy of personal data in a format specified by the user (if the request is provided by electronic means of communication and does not otherwise require it, the copy must be provided in electronic format). For additional copies requested by the user, the operator may charge a reasonable fee, taking into account the costs,
the request for rectification of inaccurate personal data.
The user's right to request from the company Calçado Lusitanna, which is the data controller, at any time a restriction on the processing of personal data when:
there is disagreement as to the accuracy of the personal data, for a period allowing the controller to verify the authenticity of the personal data,
data processing is illegal and the user does not agree to the erasure of personal data, demanding instead the limitation of the use of personal data,
the data controller no longer needs them for processing purposes, but the user needs them to invoke, apply or defend legal actions,
erasure of all personal data (right to be forgotten), if the conditions set out in Article 17 of the General Data Protection Regulation are met and, in particular, when this consent for the processing of personal data is revoked,
erasure of personal data in a structured, commonly used and machine-readable format, with the right to transfer such data to another controller, without the original administrator hindering the user from doing so,
termination of the use of personal data for direct marketing purposes, including profiling,
the user being the object of a decision based solely on automated processing, including profiling with legal effects in relation to him or similarly, with a significant effect on the user, if the assumptions referred to in Article 22 of the General Data Protection Regulation are met.
the right to lodge a complaint against the website controller for processing to the Commissioner for data protection and information if the user believes that the processing of their personal data violates the General Data Protection Regulation.
Procedure for exercising rights
I am aware that all the above requirements related to the exercise of rights in relation to personal data can be addressed in writing to the controller, to the email address info@lusitanna.com
I am aware that, for reliable identification purposes in the case of exercising personal data rights, the operator may request additional information and can only refuse to act if it proves that it cannot identify me with certainty.
About cookies
What are cookies and why are they necessary?
A cookie is a short text that the website sends to your browser when you visit it. In this way, you are recognized by the website, it remembers information about your visit and provides a simpler and more user-friendly web service. By using cookies, we customize the content on our website, remember your preferences and record the visit to our online store. Browsing our online store with cookies is more comfortable, faster and more effective.
Disable cookies
It is up to you to allow cookies to be stored on your device. You can control and modify cookie settings in your web browser.
For information on cookie settings, select the web browser you are using.
Chrome
Firefox
Opera
Internet Explorer 9
Internet Explorer 7 and 8
Safari
If you change or delete your browser's cookie file, change or update your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help, you can consult your browser's user help. You can also disable Google Analytics tracking at the following link https://marketingplatform.google.com/about/.