Shipping Times

MY17 LTD Company registered in England and Wales, Company Number: 16946674 Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We deliver to all addresses in the United Kingdom, Portugal, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Czech Republic, Romania, Sweden and Switzerland.

Our products are shipped by our partner suppliers/warehouses directly to your address, via international carrier. We work with suppliers in Spain, France, Germany, United Kingdom, Czech Republic, Poland, Italy and China.

Delivery times (business days, after dispatch):

  • United Kingdom: 8-20 business days
  • Mainland Portugal and rest of Europe: 8-20 business days
  • Non-Mainland Portugal (Azores and Madeira): 8-24 business days
  • Rest of Europe and other destinations: 8-24 business days

These are maximum deadlines — you may receive your order before these times.

Delivery responsibility: All deliveries are carried out by partner carriers, depending on the destination country. Due to this fact, and as we have no control over the procedures of the delivery company, any situation of delay, mistake or error on their part must be handled by the Customer directly with the carrier.

Lusitanna (MY17 LTD) is not responsible for any delay, error or mistake on the part of the carrier responsible for the delivery. All orders have a tracking number, and customers should use it to report any problem with the order to the carrier, through the channels provided by them.

Important note: All deadlines are in business days. Saturdays, Sundays and public holidays are not counted in the delivery time.

Processing time: Your order will be shipped immediately after payment confirmation and logistical processing. Normally, this process takes between 2-5 business days.

Important note 2: The completion of shipping data is the sole responsibility of the buyer (recipient). We do not verify the veracity of the same; if the order is returned due to an incorrect address, the refund will only be made after the item is received back at the origin.

Last updated: July 2026.