Terms and Conditions

Purpose

In the event of non-compliance with these Terms and Conditions or improper use of the website, Lusitanna reserves the right to cancel the user's registration, regardless of applicable legal procedures.

The purpose of these conditions is to define the General Terms and Conditions of Sale between Lusitanna and the User/Consumer, from the act of purchase to the various services provided by Lusitanna, such as payment methods and order delivery conditions. Browsing and using this website implies acceptance of these Terms and Conditions.

These Terms and Conditions may be revised at any time without prior notice. It is the user's duty to consult these Terms and Conditions each time they visit this website.

These Terms apply to Consumers and partially to Businesses (described as User — the right to return and warranty does not apply to Businesses).

Our Company

The Lusitanna online store is owned and operated by:

Company (Company Name): MY17 LTD

Company incorporated and registered in England and Wales

Company Number: 16946674

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Public registration lookup: https://find-and-update.company-information.service.gov.uk/company/16946674

Contact email: info@lusitanna.com

Pricing Policy

Prices shown on the website include taxes (VAT, where applicable) at the legal rate in force in the customer's billing country, and are displayed in the currency corresponding to the market served. Shipping costs are added to the price, which are specified at the time of purchase (shipping costs shown at Checkout).

Applicable Law and Dispute Resolution

These General Terms and Conditions of Sale are governed by English law (England and Wales), without prejudice to the mandatory consumer protection rights of the Customer under the law of their country of residence, particularly when residing in the European Union, in which case the consumer protection provisions provided for in Portuguese and European Union legislation remain applicable, whenever these are more favorable to the Consumer.

In the event of a dispute, customers residing in the European Union can consult the updated list of consumer alternative dispute resolution entities in Member States via the website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

You may also consult the list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, via the website www.consumidor.pt.

Customers residing in the United Kingdom may, for alternative dispute resolution purposes, resort to an ADR (Alternative Dispute Resolution) body approved by the Chartered Trading Standards Institute, whose list can be consulted at: https://www.tradingstandards.uk/consumers/support-advice

Lusitanna (MY17 LTD) is not bound by adherence or legal imposition arising from necessary arbitration to any consumer alternative dispute resolution entity.

Discount and Promotion Policy

We do not hold sales, only occasional discounts and promotions via email. All Discounts and Promotions are marked with their start and end dates; outside of this period, it is impossible to use the discount or take advantage of the promotion.

Placing an Order

All products available on the Lusitanna website are illustrated with photographs and indicate their essential characteristics.

Lusitanna makes every effort to ensure that the information presented is up-to-date and free from typographical errors. Nevertheless, whenever these occur, it will proceed with their correction as soon as possible.

At any time, Lusitanna may change, delete or move any information/product on the website and Online Store, without prior notice, namely those relating to prices, promotions, offers, commercial conditions and services.

The User/Consumer hereby expressly accepts and agrees to the following:

Images are merely illustrative and may not strictly correspond to the actual appearance of the products, so the User/Consumer must carefully read all the information provided on the website regarding the essential characteristics of each product, warnings and instructions for use. In case of doubt, the User may contact Lusitanna through the form available at: https://lusitanna.com/pages/fale-connosco

All products for sale on the website are subject to existing stock, without prejudice to Lusitanna's commitment to presenting updated information regarding product availability. Lusitanna is not obliged to supply unavailable products. Whenever any ordered products are unavailable, Lusitanna will immediately inform the User, reimbursing the respective price within 30 days.

Lusitanna will not be responsible for any discontinued items. In such cases, the procedure applicable to unavailable products, as stated in the previous paragraph, will apply.

Prices and products available on the website will only be valid for commercial transactions carried out through the Online Store.

To place an order, you must follow the online purchase procedure, namely, adding the desired products to your shopping cart, indicating the desired number of units and, when applicable, the respective size and color.

Once the selection process for the desired products is complete, the User must select the "Checkout" option, following the indicated procedure.

Payment

Lusitanna offers various payment methods: Multibanco (Entity and Reference), Credit Card (VISA, MasterCard, American Express), PayPal, Klarna, Google Pay, Apple Pay, Shop Pay, and MBWAY, depending on availability in the customer's billing market/country.

You can pay for your purchases through the Multibanco ATM Network or online, using your bank's Homebanking service, having 72 hours to make the payment using the entity and reference provided by Lusitanna at the time of finalizing your order, which will be automatically canceled if not done within that period.

If the User/Consumer makes more than 2 purchases, chooses the Multibanco payment method and does not make the payment within the deadline, future purchases will automatically be considered fraudulent.

Payment intermediaries charge payment processing fees which are borne by us.

Only after payment confirmation will the purchase be processed and sent to the address indicated by the customer. Multibanco payments (Entity and Reference) can take up to 72 business hours to be confirmed.

Billing Information

Whenever you choose to make a purchase at Lusitanna, the User/Consumer will have to provide the following billing information:

Full name; Contact number; Billing address; Tax identification number (NIF, VAT number or equivalent) to appear on the invoice, where applicable.

The aforementioned registration data will be requested from the User/Consumer every time they make a purchase. The invoice is sent by email.

Deliveries and processing time

Lusitanna works with partner suppliers/warehouses that send products directly to your address via international carrier. We work with suppliers in Spain, France, Germany, the United Kingdom, the Czech Republic, Poland, Italy, and China.

After purchase and payment confirmation, the purchase made by the User/Consumer enters processing; processing takes between 2-5 business days, after which the purchase is shipped.

Your purchase will be delivered within the times indicated below, which vary depending on the destination:

United Kingdom — Delivery in 8-20 business days (after dispatch);

Mainland Portugal, Azores and Madeira — Delivery in 8-24 business days (after dispatch);

Other destinations in the European Union — Delivery in 8-24 business days (after dispatch);

Rest of the World — Delivery in 8-24 business days (after dispatch).

Customs fees and import taxes:

As Lusitanna is operated by a company registered in the United Kingdom, orders shipped to customers in the European Union and other destinations outside the United Kingdom may be subject to customs duties, import VAT/IVA and other fees charged in the destination country. Due to different customs policies between the United Kingdom and other countries, Lusitanna is not responsible for paying these, which are borne by the Consumer, nor does it have control over any other costs, fees, or taxes that may be applied upon the order's arrival in the destination country. In case of doubt, the Consumer should contact local customs before placing their order, to obtain information about applicable customs costs.

Notwithstanding the indicated deadlines, delays may occur for any of the following reasons: delays by carriers; difficulties in delivering to the recipient; local holidays.

Delivery times refer to business days, and there is no order processing and/or shipments on Saturdays, Sundays, and national holidays in the United Kingdom.

Order Completion

Before confirming the order, a summary of the order to be placed will be presented, which will include a list of the selected products, respective prices, amount to be paid as tax, delivery method, payment method and billing information, where applicable.

The User undertakes to verify the data contained in their order summary, and should go back to previous steps in order to rectify any discrepancies found.

Once the purchase is completed, the User will receive an automatic email with the "Order Confirmation". If the details indicated therein are not correct, they can be corrected via email: info@lusitanna.com within 72 hours.

In the case of an online purchase, by completing the described procedure and finalizing the order, the User is entering into a sales contract with Lusitanna, operated by MY17 LTD.

Impossibility of delivery

If it is impossible to deliver your order due to the absence of the recipient at the designated location or an incorrect address, the carrier will contact the User/Consumer to arrange a new delivery, and shipping costs will be charged for re-sending the order.

In case of impossibility of product delivery due to the absence of the recipient at the indicated address, the carrier may charge you for storage costs of the products and new delivery attempts.

Contractual right of return and exchange of products

After receiving the products, the User/Consumer may return and/or exchange them, as detailed in the Cancellation and Return Policy, available at [policy link]. This right can be exercised for all purchased products or only for some of the products included in an order.

The User/Consumer has 14 days to make the exchange after receiving the item, respecting the rules of the commercial establishment.

Exchanges are not made for altered, washed, used, odorous, damaged by misuse or without original packaging items. Lusitanna is not responsible for the misuse of its items, nor for their incorrect use.

To make an exchange, you must contact us via email info@lusitanna.com, indicating the order number and the reason for the exchange. We will return with exchange instructions within 24 business hours.

The Customer may exchange for another item or for a voucher of the purchase value to use later.

For online exchanges, the first exchange (per purchase) is free; after the first free exchange, shipping costs are borne by the Customer.

We handle and cover the costs of collecting the purchased product and shipping the new one.

Contractual right to return products

The contractual right of return applies exclusively to Consumers (we do not accept returns from Companies) and to products that can be returned in the same conditions in which the Consumer received them. The conditions, procedure, return address, and refund periods are detailed in the Cancellation and Return Policy, available at [policy link], which is an integral part of these Terms and Conditions.

In Portuguese law, the most relevant definition of consumer is provided in article 2/1 of the Consumer Protection Law (Law no. 24/96, of July 31). In English law, the definition of "consumer" provided in the Consumer Rights Act 2015 applies. In both cases, a consumer is someone who acquires goods for non-professional use. Companies and associations are not considered consumers for the purposes of these Terms.

Right to refuse or cancel orders

Lusitanna reserves the right to refuse or cancel any order, even after payment confirmation, whenever there is a just cause, namely:

indications of fraud or abusive use of the website; incorrect or incomplete data provided by the User; abusive, offensive, threatening, or bad-faith behavior by the User in communications with the company; situations that lead to a breach of trust in the commercial relationship; clear pricing error or unexpected stock outage; technical or logistical impossibility of fulfilling the order.

Whenever payment has been made, Lusitanna will fully refund the amounts paid by the User, without additional costs, within the shortest applicable legal period.

Product warranty — Defective products

Lusitanna products undergo quality inspection.

For customers residing in the European Union, Lusitanna is responsible for any lack of conformity of the sold products that becomes apparent within 3 years from their delivery, provided it is communicated to Lusitanna within a maximum period of 2 months from the date it was detected, in accordance with applicable Portuguese and European Union legislation.

For customers residing in the United Kingdom, the warranty rights and periods provided for in the Consumer Rights Act 2015 apply, including the short-term right to reject and the presumption of non-conformity in the first months after delivery.

Products are not in conformity with the purchase and sale contract if any of the following facts occur: they do not conform to the description made by Lusitanna on its website; they are not suitable for the specific purpose for which they are intended; they are not suitable for the uses normally given to goods of the same type; they do not present the usual qualities and performance of goods of the same type that the Consumer can reasonably expect.

During the warranty period, a product with a manufacturing defect will be replaced by an identical model if repair is not possible.

Whenever the Consumer considers that the purchased product contains a defect, they should contact Lusitanna via email info@lusitanna.com, indicating the order number and explaining the defect, if possible by sending photographs of the defective item.

Lusitanna will analyze and confirm if there is indeed a non-conformity in the product, and if so, will proceed with its replacement at no cost, and will contact the User to schedule the collection of the non-conforming item, bearing all return and re-shipping costs.

Warranty Exclusions

There is no lack of conformity or defects in the products if, at the time the contract is concluded, the User is aware of such lack of conformity or defects or could not reasonably be unaware of them.

Excluded from the warranty are materials subject to breakage, deterioration, oxidation, loss or misplacement, defects caused by impacts, inappropriate use, inadequate conservation and cleaning, negligence, improper use, modifications, unauthorized repairs, accidents or normal wear and tear, and also damages caused by the use of other products, whether in conjunction with these or isolated.

Newsletter

Newsletter refers to emails, promotional offers, institutional newsletters, and information about the company sent directly to the customer's email inbox. Subscription is done at checkout and can be canceled at any time by clicking on a link present in all emails sent by us. The Lusitanna Newsletter is exclusive to the lusitanna.com website.

Liability

To the maximum extent permitted by law, Lusitanna (MY17 LTD) will only be liable for damages caused by gross negligence or willful misconduct. Lusitanna assumes no responsibility for the continuous availability of its website, and especially for mobile networks, the Internet, and mobile devices. Nothing in these Terms excludes or limits MY17 LTD's liability for death or personal injury caused by negligence, nor for any other liability that cannot be legally excluded under English law or applicable European Union legislation.

User Support

The User may request assistance, direct comments, suggestions, or complaints to Lusitanna via email info@lusitanna.com. Lusitanna is at your disposal for any clarification or resolution of any problem related to the products supplied.

Intellectual Property

The User/Consumer acknowledges and agrees that all intellectual property rights, including, but not limited to, copyright, trademarks, designs, trade secrets, or any others concerning the materials or content provided as part of the website, are at all times the property of MY17 LTD or those who have granted a license for their use. The User may only use such material in the manner expressly authorized by us or by those who have granted us the license for its use.

These Conditions do not grant the User/Consumer any rights to use any trademarks and/or logos, designs, or other rights protected by copyright, belonging to or licensed to MY17 LTD.

The User shall not copy, translate, disassemble, nor create or attempt to create, by reverse engineering or otherwise, the source code and/or object code of the website, and shall also refrain from removing any confidentiality or intellectual property notices contained on the website.

MY17 LTD guarantees that, to the best of its reasonable knowledge, it does not infringe any third-party intellectual property rights.

Viruses, Piracy and Other Cyber Attacks

The User/Consumer must not misuse this website by intentionally introducing viruses, Trojan horses, spyware, malware, or any other technologically harmful or damaging material. The User/Consumer must not attempt to gain unauthorized access to this website, the server where this page is hosted, or any server, computer, or database connected to our website. The User/Consumer undertakes not to attack the website in any way, including through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may imply the commission of crimes provided for and punished by personal data protection legislation and cybercrime law, both in the United Kingdom (Computer Misuse Act 1990) and in the European Union, and will be duly reported to the competent authorities.

Links from our website

Should our website contain links to other third-party pages and materials, these links are provided merely for informational purposes, without us having any control or responsibility over the content of those pages or materials, as well as over their policies and/or practices. The establishment of links to other websites does not imply, in any case, the existence of relationships between the User/Consumer and the owner or manager of the website to which the link refers. Thus, we will not accept any responsibility for damages or losses due to their use.

Written Communication

By using this website, the User/Consumer accepts that exchanged notifications be electronic (via email), and that this form of communication satisfies the legal requirement that such notifications be made in writing.

User/Consumer notifications should preferably be sent via email: info@lusitanna.com. This condition will not affect rights recognized by law.

Force Majeure Events

Lusitanna (MY17 LTD) will not be liable for any non-compliance or delay in any of the assumed obligations whose cause is due to events beyond our control, including, but not limited to: general strike or other forms of protest that significantly affect the country; public disorder, revolt, invasion, terrorist attack or terrorist threat, war (declared or not); fire, explosion, storm, floods, earthquake, landslide, epidemic or any other natural disaster; impossibility of using public or private telecommunication systems; impossibility of using railways, maritime, air, road or other public or private means of transport; laws, decrees, regulations or governmental restrictions, including from the government of the United Kingdom or any Member State of the European Union.

Any obligations will be suspended for the duration of the Force Majeure Events, and the deadlines for fulfilling such obligations will be extended for a period equal to the duration of these events.

Final Provisions

These Conditions of Sale are governed by English law (England and Wales), without prejudice to the imperative consumer protection rights recognized by Portuguese and European Union legislation to Consumers residing in those territories.

MY17 LTD has the right to change these Conditions at any time. The User is subject to the principles and terms in force at the date of their order, unless the law or competent authority imposes any alteration to them (such alterations being applicable also to orders already placed, when required by law).

These Conditions, including the Privacy, Cookies, and Cancellation and Return Policies, constitute the entire agreement between the User and Lusitanna (MY17 LTD) regarding the use of the website. The Policies are an integral part of these Conditions and cannot be separated from them.

THE USER/CONSUMER DECLARES TO HAVE READ AND UNDERSTOOD THESE GENERAL CONDITIONS, AS WELL AS THE ASSOCIATED POLICIES, AND TO HAVE HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE BEFORE ACCEPTING THEM. THEY FURTHER ACKNOWLEDGE THAT THIS IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THEM AND MY17 LTD, WHICH SUPERSEDES ANY PREVIOUS PROPOSAL OR AGREEMENT, WRITTEN OR ORAL, AND ANY OTHER COMMUNICATION BETWEEN THEM AND MY17 LTD, RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

LAST VERSION: July 2026. London, United Kingdom.